Propeller provides hardware and software solutions that make life easier for the people doing the dirty, dangerous, invaluable work that drives our society—construction, mining, aggregates, and waste management.

Like us, the people that make up the industries we serve are passionate about getting the job done right. That’s why every product and service we offer is designed to empower them to do their best.

Propeller is a well-established force in the drone mapping and worksite management space, but we’ve maintained that young, scrappy start-up energy that helped us establish that presence in the first place.

We’re certainly not a suit-and-tie environment, but we’ve got no slouches in our ranks, either. We’re fascinated with solving hard problems in uncharted territories. Each team member is empowered to approach, own, and solve problems creatively. We listen to each other, never stop learning, own our mistakes, and collaborate effortlessly.

Want to know what our team actually says about us? Check out our Glassdoor reviews.

Your Mission

As a Business Development Representative, you will have the opportunity to immerse yourself into both our Sales & Customer Success teams.

You’ll spend half your time developing sales pipelines and qualifying new leads, to ensure prospective customers understand Propeller’s value proposition. You’ll also provide first response solutions to inbound enquiries, ensuring that quality responses are provided in less than an hour.

The other half of your time will be spent on renewing existing customers in the APAC region and expanding their usage of Propeller’s suite of products. You’llwork closely with the regional Customer Success Engineers, Account Execs and our network of dealers to secure these renewals (thereby preventing customer churn) and to identify and close expansion opportunities, thereby ensuring our existing customers broaden their use of Propeller’s suite of products. Using your customer service skills, you’ll always be looking to identify upsell opportunities whilst providing insight on maturing Propeller’s Account Management function as we scale.

About You

You’re a people person who ideally has a strong understanding of the B2B software world and the SaaS business model. Communication is a trait you consider a strength, meaning you feel equally at home communicating to legacy customers on the phone, emailing new prospects and building relationships with channel partners to acquire new accounts.

As a critical thinker, you enjoy reflecting on all your tasks with a mindset of constant improvement and automation, ensuring your team and you are able to benefit from all the improvements you make.

You love kicking goals and smashing quotas and are able to self-set milestones in areas such as customer acquisition and retention to help your team smash records on the regular!


Your Skills

  • Customer centric mindset - all your decisions are made with the customer’s best interest in mind.
  • Great communication skills, both written and verbal.
  • Ability to speak confidently on your products, handle tough situations, educate customers and create a strong sense of value to prospective customers.
  • Goal driven mentality with a proven ability to hit KPI’s and/or SLA’s.
  • Strong organisation, presentation and project management skills ensuring you’re able to work well independently and within a team environment.
  • Prior experience in a B2B SaaS environment and involvement in acquiring new business, preventing churn and closing expansion opportunities.

Responsibilities

  • Connecting with as many leads as possible (inbound and outbound) and determining if they're good customer fits.
  • Developing a strong regional sales pipeline and assisting the sales team in closing on these accounts.
  • Being the first point of contact for new customer enquiries in the APAC region, ensuring the best possible experience for each and every customer.
  • Proactively reach out to APAC customers who are coming up on their annual license expiration date and/or have consumed most of their license credits to secure early or on-time renewals.
  • Grow the value of our APAC customer relationships by identifying and closing up-sell and expansion opportunities.
  • Work closely with Customer Success, Sales and our network of dealers to build and maintain relationships with our APAC customers and proactively identify their needs in order to hit new sales, renewal and up-sell goals. .
  • Develop new processes and refine existing ones to scale this role in the APAC region, including CRM adoption, automation, standard business reviews, etc.
  • Maintain net-negative ARR churn across your portfolio of accounts.
  • Collaborate with marketing to identify customer needs and articulate Propeller’s value proposition.

About Us

We take being a good place to work pretty seriously and we wear our Glassdoor rating with pride. Joining Propeller, you’ll have access to stock options, generous paid parental leave and a flexible working environment. Whether you prefer to work from the comfort of your home, or you want to come to the office to collaborate with your teammates on one of Sydney’s best roof decks, we have a space for you.

Propeller is for everyone. We are an equal opportunity employer that actively champions diversity. We believe that our differences should be celebrated, and we encourage people to come exactly as they are.